The right addiction contact depends on what is happening now. Call 911 for a medical emergency or immediate danger. Call or text 988 for crisis support. SAMHSA’s National Helpline, 1-800-662-4357, offers treatment referrals. For admission questions at The Recovery Village Atlanta in Roswell, call (470) 990-9483.
Choose the contact that matches the situation
| What you need | Contact | What to expect |
|---|---|---|
| Help for an overdose, seizure or immediate danger | 911 | Emergency response and dispatcher instructions |
| Support during a suicidal, emotional or substance use crisis | 988 by call or text | A conversation with a crisis counselor |
| Information about treatment resources | SAMHSA National Helpline: 1-800-662-4357 | Referrals and information about care resources |
| Questions about entering our Roswell campus | (470) 990-9483 | A discussion of assessment, services and admissions |
A treatment referral line and a program’s admissions team have different roles. An admissions team can explain its own program and current intake process. A national referral service can help identify resources beyond one provider. Neither conversation should delay emergency care.
When to call 911
Call 911 if someone is not breathing normally, cannot be awakened, has a seizure or has severe confusion. Chest pain, hallucinations during alcohol withdrawal and suspected overdose also need an urgent response. Give the dispatcher the location and explain what you see.
If an opioid overdose is suspected, use naloxone if available according to its instructions and follow the dispatcher’s guidance. Stay with the person when doing so is safe. CDC guidance on naloxone explains why emergency evaluation remains necessary even when the person improves.
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Do not call a rehab admissions line first when the person needs emergency treatment. Tell responders about substances or medicines you know were involved, but do not delay the call while trying to identify everything. A person who seems to be sleeping may still be experiencing a dangerous reaction.
What 988 can help with
The 988 Suicide & Crisis Lifeline supports people experiencing suicidal thoughts, emotional distress or a substance use crisis. A worried family member can contact it too. SAMHSA’s 988 information describes call and text access and what the service does.
You do not need to decide whether your distress fits a particular diagnosis before contacting 988. Tell the counselor what is happening and whether you feel able to stay safe. If you are concerned about someone else, explain what you have observed and whether they are nearby.
Use 911 for immediate physical danger or a medical emergency. Crisis support can help with the next step, but trouble breathing, loss of consciousness or a seizure needs emergency medical response. If you contact the wrong service, clearly describe the situation so the responder can guide you.
What SAMHSA’s National Helpline provides
SAMHSA’s National Helpline is a free, confidential information and treatment referral service available around the clock in English and Spanish. It can connect individuals and families with information about local treatment facilities, support groups and community organizations.
The helpline does not provide counseling or manage withdrawal. A referral also does not reserve a treatment opening or establish eligibility. Contact the referred program to confirm the service, address and intake requirements before traveling.
Ask for a resource that matches your concern and Georgia location. Keep a note of the program name and the next step. If the program cannot meet the need, ask which resource to contact next. The helpline call being free does not mean a referred facility provides free treatment.
Calling about treatment in Georgia
You can prepare a few facts before a treatment conversation: the substance involved, recent use and any symptoms after cutting back. Mention previous withdrawal seizures or emergency treatment. Have the names of current prescriptions available if you can gather them without delaying urgent care.
The Georgia rehab resource hub provides care-level information and community guides. For a statewide resource search, Georgia DBHDD describes public substance use services. Check current availability and requirements with the provider you contact.
If you drink heavily or use sedatives regularly, ask for a medical assessment before stopping. A hotline cannot determine withdrawal safety from a short description alone. Our Georgia detox guide explains why withdrawal planning belongs with a clinician.
What to ask our admissions team
When you call about The Recovery Village Atlanta, ask where the assessment will occur and what information is needed. Explain symptoms that could require medical review before a routine admission. The team can discuss confirmed services and current availability at the Roswell campus.
Our admissions guide explains how to begin. Questions about medical detox can focus on withdrawal needs; questions about residential treatment can focus on care while living at the campus. Ask the team to explain a recommendation you do not understand.
Before agreeing to travel, confirm the address as 11725 Pointe Place, Roswell, GA 30076. Ask for arrival instructions and a clear explanation of any charges. If transportation is a concern, raise it during the call so you can plan safely.
Helping someone make a call
Offer a specific kind of help, such as sitting with the person while they call or writing down questions beforehand. Ask whether they want you to speak during the conversation. Their preferences and consent matter when the discussion involves personal care.
Our resources for family and friends can help you think through a supportive conversation. Avoid forcing someone to recount sensitive details in front of people they did not choose. During an emergency, share the information responders need to address immediate danger.
Frequently asked questions
Is 988 only for suicidal thoughts?
No. It also supports emotional distress and substance use crises. A person concerned about a loved one can call or text as well.
Can a helpline arrange a treatment opening?
A referral gives you a resource to contact. The provider must confirm assessment requirements and availability; do not assume a referral reserves a place.
Are SAMHSA referrals the same as counseling?
No. The National Helpline provides information and referrals. Ask the referred provider about assessment and the clinical services you need.
Can I call our admissions team for someone else?
You can ask general questions about the program. Personal assessment and information sharing may require participation and consent from the person seeking care.
What if withdrawal symptoms appear during my search?
Seek medical advice promptly. Call 911 for severe confusion, seizures, hallucinations or other emergency symptoms, and do not wait for a treatment referral to be completed.
Getting help in Atlanta
Adults 18 and older can discuss medical detox, residential treatment, partial hospitalization (PHP), dual-diagnosis care and aftercare planning at The Recovery Village Atlanta’s Roswell, GA campus. Medical detox can be a separate stay when clinically appropriate.
Call (470) 990-9483 to ask about an assessment and current admission options. You can verify your insurance during planning. For a medical emergency or immediate danger, use 911 before calling admissions.
